Friendly and Timely Support of Electronic Health Records is Critical
Jeff Davis Living Center, a nursing home and rehabilitation facility for seniors in Jennings, LA, has been providing long-term care for residents for over 55 years. Their mission is “[. . .] to provide unsurpassed resident care and be the recognized leader of skilled nursing, rehabilitation, and long-term care in Jefferson Davis Parish. We will accomplish our objective through the caring action of our employees, contractors, and volunteers.”
Jeff Davis Living Center has 4 strategic goals that are embedded in everything they do:
- Maximize the quality of life for their residents
- Employ highly qualified and motivated staff
- Maintain efficient operations throughout the facility
- Prioritize and implement value-added investments in the facility
To help reach and maintain these goals, Jeff Davis Living Center needed the right software to help run their facility and enable their staff to provide the premium quality care they are known for.
Jeff Davis Living Center EHR Challenges
Jeff Davis Living Center has a loyal staff with little turnover so it was important they implemented a system that had a solid user experience. Paula Noeske, current Director of Nursing, was in the process of evaluating EHRs.
After reviewing several systems and conducting site visits at other nursing centers, Noeske and Jeff Davis Living Center settled on Cervey’s EHR. Noeske says, “It was very clear after talking to several users of different EHR systems how important it is that the system was easy to use, and that the vendor had timely support.”
The Right Long Term Care EHR Solution for Jeff Davis Living Center
Jeff Davis Living Center implemented Cervey’s Long Term Care EHR web-based solution and successfully made the transition from paper to electronic documentation. This was a significant accomplishment since some of the clinical staff had little experience with computers. “Because the system was easy to learn and use, we were able to quickly get the benefits of automation and improved documentation,” says Noeske.
Even now, new or temporary staff can be up and running on the system in 30 minutes and able to complete incident reports, pass meds, or complete nursing documentation. “It’s that easy,” says Noeske.
Undeniable Results for Jeff Davis Living Center
After 13 years since its implementation, Jeff Davis Living Center is still using Cervey’s Long Term Care solution, citing Cervey’s customer support and response time as a considerable valuable feature.
Noeske says, “When we call in for customer support, we get an immediate response, every time, and they stick with us until it is resolved. This is important because a busy skilled nursing facility is in constant motion, and we can’t afford for our staff to be held up waiting for a response.”
If you want to chat about how Cervey’s Long Term Care EHR solution can work for your organization, click the contact button below to request a demo.