Service Disruption

Last Updated: August 6, 2026 at 12:35PM CST

On August 5, 2026, Cervey experienced a significant service interruption affecting production systems and resulting in a complete outage of application and transaction processing services.

The incident began at approximately 10:16 AM CDT and was fully resolved by approximately 6:16 PM CDT. The disruption was caused by a major infrastructure event within our hosting provider’s data center environment that impacted critical systems supporting our production environment.

Upon identifying the issue, Cervey immediately activated its incident response and disaster recovery procedures and engaged directly with our hosting provider’s senior engineering teams. Throughout the event, our teams continuously assessed available recovery options, including execution of a full disaster recovery transition to our secondary environment.

As recovery efforts progressed, our hosting provider reported measurable restoration progress within the affected infrastructure. However, the event also impacted critical systems, access, connectivity, and dependencies required to support portions of the disaster recovery preparation and execution process. Based on the information available at the time, the challenges created by those conditions, and the continued recovery progress being reported by our hosting provider, Cervey continued supporting restoration activities within the primary environment while also continuing preparation for the execution of disaster recovery procedures should conditions worsen.

As a result of the incident, applications, interfaces, and transaction processing services were unavailable for approximately eight hours. Service functionality was progressively restored throughout the afternoon, with all systems and processing services fully operational by approximately 6:16 PM CDT

We recognize the impact this outage had on your operations and understand the importance of maintaining continuous access to our services. Following this event, Cervey has initiated a comprehensive post-incident review with our hosting provider to better understand the underlying cause and to identify opportunities to further improve resiliency, recovery decision-making, and outage response procedures.

We appreciate your patience and understanding during this incident. Additional information will be provided as it becomes available from our hosting provider’s ongoing investigation.